Skip to main content

Customer Communication Management Market To Reach US$ 3.9 Bn By 2025

According to a new market research report published by Credence Research “Customer Communication Management (CCM) Market (By Solution– CCM Software Suite and Managed CCM Services; By Deployment- On-premise and Cloud-based; By End-use Industry- IT and Telecom, BFSI, E-commerce and Retail, Hospitality and Travel, Government and Utilities, Others) - Growth, Future Prospects, Competitive Analysis and Forecast 2017 - 2025”, the global customer communication management (CCM) market is expected to grow at a CAGR of 13.4% from 2017 to 2025.
Market Insights
The global customer communication management (CCM) market is primarily driven by increasing need for automation in various customer engagement activities. With growing complexities in business offerings coupled with rising need to achieve enhanced customer satisfaction, numerous organizations from various industries need to ensure timely delivery of content. Furthermore, innovation in natural language processing has led to the rise of new applications of CCM software across the world. Other factors such as prompt response and minimal requirement of human intervention have further fuelled the adoption of CCM software in the recent years. Moreover, with the use of managed CCM services, organizations have been able to effectively strategize with CCM service providers to ensure optimum functionality and responsiveness.
Competitive Insights:
The global customer communication management (CCM) market is fairly consolidated with a few players attributing to more than one third of the global market in terms of revenue. Some of the leading providers involved in the CCM industry included GMC Software AG, OpenText Corp., SmartComms SC, Limited, Adobe Systems Incorporated, XMPie (Xerox Corporation), HP Exstream (Hewlett-Packard Development Company, L.P.), EMC Corporation and Pitney Bowes, Inc. Other market participants in the overall CCM market were Oracle Corporation, Ecrion, Inc., Zoho Corporation, Striata, ISIS Papyrus Europe AG, Fidelity National Information Services, Inc. (FIS), Cincom Systems, Inc., Kofax, Inc., Newgen Software, Inc., Doxee S.p.A. and Intense Technologies Limited.
Key Trends:
  • Increasing focus on automated on-demand content delivery with the use of natural language processing
  • Increasing demand for comprehensive CCM solutions encompassing complete customer journey mapping and analytics
Labels:

Comments

Post a Comment

Popular posts from this blog

Leadless Cardiac Pacemakers Market Is Expected To Reach US$ 269.8 Mn By 2026

The latest market report published by Credence Research, Inc. “Global  Leadless Cardiac Pacemakers Market  - Growth, Future Prospects, Competitive Analysis, 2018 - 2026,” the global leadless cardiac pacemakers market is expected to reach from US$ 47.1 Mn in 2017 to US$ 269.8 Mn by 2026 expanding at a CAGR of 21.9% from 2018 to 2026. Browse the full report  Leadless Cardiac Pacemakers Market  - Growth, Future Prospects, Competitive Analysis, 2018 – 2026 report at   https://www.credenceresearch.com/report/leadless-cardiac-pacemakers-market Market Insights Atrial fibrillation is a medical condition in which irregular heartbeats can lead to clinical manifestations such as stroke, blood clot, and other heart complications. Many patients suffering with atrial fibrillation are under the wrong impression that it is not a serious medical condition eventually increasing the occurrence of heart failure by 5 folds. Leadless pacema...
Post a Comment
Read more

Surgery Tables Market Expected To Exhibit Steady Growth During The Forecast Period

The latest market report published by Credence Research, Inc. “ Surgery Tables Market  - Growth, Future Prospects, Competitive Analysis, 2018 - 2026,”  the global surgery tables market was valued at US$ 790.9 Mn in 2017 and expected to expand at a CAGR of 3.7% from 2018 to 2026. Browse the full report at  https://www.credenceresearch.com/report/surgery-tables-market Get here the sample in PDF:   https://www.credenceresearch.com/sample-request/59594 Market Insights The global market for surgery tables is poised to grow at a steady rate during the forecast period owing growing investment in the healthcare sector across the globe due to rising volume of surgeries and growing burden of chronic diseases worldwide. Growing cases of traumatic injuries are also resulting in the rise of surgeries thereby driving the demand for surgery tables. Surgery tables with ability to position patients differently for various procedures are be...
Post a Comment
Read more

Hip Replacement Implants Market Expected to Exhibit Steady Growth during the Forecast Period

The latest market report published by Credence Research, Inc. “ Hip Replacement Implants Market  - Growth, Future Prospects, Competitive Analysis, 2018 - 2026,”  the global hip replacement implants market was valued at US$ 7,202.5 Mn in 2017 expanding at a CAGR of 3.6% from 2018 to 2026. Browse full report at  https://www.credenceresearch.com/report/hip-replacement-implants-market Market Insights The global hip replacement implants market is driven by growing number of hip arthroplasty throughout the globe, rising prevalence of osteoporosis, osteoarthritis and hip ailments leading to hip replacement surgeries. Growth in trauma and injuries have also boosted the number of hip arthroplasty in the recent years. Product innovation and continuous research and development to improve the hip systems and materials is the major driver in increased demand of hip replacement implants. Many studies have emphasized the benefits of replacement surgeries in reducing p...
Post a Comment
Read more